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Cancellation Policy

Effective Date: April 1, 2026 · Last Updated: April 1, 2026

Cancellation terms vary by booking type and property. The specific policy that applies to your booking is always shown at checkout before payment and in your confirmation email. When in doubt, check your booking confirmation or contact us.

Contents

1. Hotel Cancellations

Free Cancellation
  • Cancellation is free up to 24–48 hours before check-in (varies by property).
  • Full refund issued to original payment method within 5–10 business days.
  • Free cancellation window is displayed on the booking confirmation page.
  • No cancellation fee is charged if cancelled within the stated window.
Partially Refundable
  • A partial refund (typically the first night's cost) is deducted if cancelled late.
  • Exact penalty amount is displayed at checkout and in your confirmation email.
  • Cancellations made after the deadline forfeit 1–2 nights of the total booking.
  • Refunds are issued within 7–14 business days after cancellation.
Non-Refundable
  • Non-refundable rates are clearly labeled at checkout and carry no refund upon cancellation.
  • These rates are typically 10–30% cheaper than flexible rates.
  • In exceptional cases (e.g., death, serious illness with documentation), a goodwill refund may be considered.
  • To request a goodwill review, email travelauthorityinc@gmail.com with documentation.

2. Flight Cancellations

Flight cancellation policies are governed by the operating airline. The Travel Authority will facilitate cancellation requests but cannot override airline-specific fare rules.

Basic / Light fares
Non-changeable, non-refundable. Name corrections may be possible for a fee.
Standard fares
Changes permitted for a fee set by the airline. Refunds issued as travel credit or partial cash based on airline rules.
Flexible / Business fares
Free changes up to 24 hours before departure. Refunds processed within 5–10 business days.
Within 24 hours of booking
US law requires airlines to offer a full refund within 24 hours of booking on flights to/from the US, regardless of fare type.

3. Refund Processing

Once a cancellation is confirmed and eligible for a refund, funds are returned to the original payment method. Timelines vary:

Credit / Debit Card
5–10 business days
PayPal
3–5 business days
Bank Transfer
7–14 business days

The Travel Authority processes cancellations immediately upon request. The time shown above is the period for funds to appear in your account, which depends on your financial institution.

4. Force Majeure & Exceptional Circumstances

In cases of natural disasters, government travel bans, serious illness, bereavement, or other exceptional circumstances, The Travel Authority will work with the property and/or airline on your behalf to seek a refund or date change — even for non-refundable bookings.

To request exceptional circumstances review, email travelauthorityinc@gmail.com with your booking ID and relevant documentation. We aim to respond within 24 hours.

5. No-Show Policy

A no-show occurs when a guest does not arrive at the property on the scheduled check-in date without prior cancellation. In the event of a no-show:

  • The full booking amount may be charged regardless of the cancellation policy type.
  • No refund will be issued for unused nights following a no-show.
  • If you are delayed or unable to arrive, contact The Travel Authority or the property directly as early as possible to avoid no-show charges.

6. How to Cancel

1
Log In
Access your dashboard and navigate to "My Bookings."
2
Select Booking
Find the reservation you wish to cancel and click "Cancel."
3
Confirm
Review the refund amount and confirm cancellation. You'll receive an email immediately.
Need help with a cancellation? Email us at travelauthorityinc@gmail.com or call 928-963-2760.